Transforming the Laurels: A warm welcome for patients thanks to a newly decorated waiting room

Generous donations from Open Up’s supporters funded the redecoration of the waiting room at Laurels, our specialist gender identity clinic in Exeter that provides advice and treatment for gender dysphoria. This transformation has turned the space into a warm and inviting area for patients. The renovation has enhanced the overall ambiance, infusing the room with vibrant colours and a cosy atmosphere. As a result, patients now have a more pleasant and welcoming environment while they wait.

The feedback from both staff and patients has been overwhelmingly positive. Many have expressed their appreciation for the improved aesthetics and the sense of comfort it brings. One patient remarked, “The new look of the waiting room makes a world of difference. It feels so much more comforting and less clinical, which really helps ease the anxiety of waiting.”

The updated waiting room not only benefits patients but also reflects the dedication of Open Up and the Laurels to improving the patient experience. By creating a more hospitable space, they have demonstrated a commitment to care and compassion that extends beyond medical treatment.